Due to the nature of our products, all sales are final.

For hygiene and safety reasons, we do not accept returns or exchanges on skincare or personal care items.

Damages or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours via our contact form with your order number and photos, and we’ll make it right.

Order Issues

If you have any concerns about your order, we’re always happy to help—please reach out via our contact form or at support@petalandlume.com and our team will do our best to assist you.

Thank you for understanding and supporting clean, thoughtful skincare 🤍